Our Hampshire serviced accommodation FAQs are here to give you clear, simple answers to the most common guest questions. Whether you’re staying for a night, a week or longer, this guide explains how At Hem homes work, from parking and check-in to deposits, amenities and longer stays.
Learn more about our homes on our Properties page.
Our homes are based across Winchester and Southampton in Hampshire. Locations are selected for convenience, comfort and easy access to local amenities.
No. All At Hem properties are pet-free to ensure a calm, allergy-free environment for every guest.
No, parties are not allowed at our accommodations. We aim to provide a peaceful and comfortable environment for all our guests, and allowing parties can disrupt that atmosphere. We kindly request that our guests respect this policy to ensure that everyone’s stay is enjoyable and relaxing. If you have any questions or need recommendations for nearby venues to host an event, please don’t hesitate to reach out, and we’ll be happy to assist you further.
This policy applies to all our Hampshire serviced accommodation properties to ensure a peaceful and enjoyable guest experience.
No, parties are not allowed at our accommodations. We aim to provide a peaceful and comfortable environment for all our guests, and allowing parties can disrupt that atmosphere. We kindly request that our guests respect this policy to ensure that everyone’s stay is enjoyable and relaxing. If you have any questions or need recommendations for nearby venues to host an event, please don’t hesitate to reach out, and we’ll be happy to assist you further.
Our standard check-in time is at 4:00 PM, and check-out is at 10:00 AM. These times are set to ensure that we have enough time to prepare the accommodations for our incoming guests and to maintain a consistent schedule for all our guests. If you have specific requests or need to arrange for early check-in or late check-out, please contact us, and we’ll do our best to accommodate your needs, depending on availability. We aim to make your stay as convenient as possible.
Most At Hem properties include one dedicated parking space. If you are travelling with more than one car, we can recommend nearby parking options or quieter streets where guests have previously parked. Let us know in advance and we’ll guide you.
Each home has a simple, secure self check-in process using either a lockbox or smart lock. Full instructions are sent 24 hours before arrival.
We don’t currently offer on-site storage, but we can recommend reliable nearby options depending on the property and your travel plans.
Yes, we take a security deposit for all bookings, which is managed through Stripe.com. The deposit is held as a pending payment, and this authorisation is renewed every 3 days. This means that at times, it may appear as though there are two payments on your bank account; however, one of these will disappear shortly. The hold on the deposit will be released 7 days after your check-out, provided there are no damages or violations of our house rules during your stay.
Yes, we require proof of ID to verify our lead guests’ identity. This is an important step to ensure the safety and security of all our guests. The ID is submitted securely through Stripe, our trusted payment processing partner. Stripe is compliant with industry-standard security protocols, so you can be confident that your personal information is protected throughout the process.
The cleaning fee covers a full professional clean, fresh linens, towels, toiletries, waste removal and a detailed reset of the property. Our aim is to ensure every guest arrives to the same calm, warm and well-prepared space.
Yes. All properties include fast, reliable WiFi suitable for remote work, streaming and video calls.
Our homes are set up as true self catering apartments. Expect a full oven and hob, microwave, fridge-freezer, dishwasher, washer-dryer, cookware, utensils and the essential tools needed for proper cooking rather than simple snacking.
Yes. All apartments have modern heating systems with guest-friendly controls. If you need help adjusting anything during your stay, we’re always available to assist.
Contact us straight away. We respond quickly and aim to resolve any issue with minimal disruption so you can relax and enjoy your stay.
Yes. We offer reduced rates for extended stays, corporate bookings and contractor accommodation across Hampshire. Contact us directly for tailored pricing.
For stays over 7 nights, we provide a complimentary weekly refresh which includes new linens, towels and basic restocking. Additional mid-stay cleans can be arranged for a small fee.
No, we do not allow smoking in any of our properties. All of our properties are equipped with smoke alarms to ensure safety. If there is evidence of smoking inside, a £150 cleaning fee will be charged to cover the costs of restoring the property to a smoke-free condition. We appreciate your cooperation in helping us maintain a clean and healthy environment for all guests.
Yes. Every home is cleaned to a consistent standard with attention to detail and guest comfort.
At Hem offers the comfort of a home with the consistency of hotel-grade standards. You’ll enjoy thoughtful design, fully equipped kitchens, private living spaces, strong WiFi and the flexibility of self catering accommodation in Hampshire.
If you have any other questions about our Hampshire serviced accommodation, feel free to contact the At Hem team.
For local travel guidance, visit the Visit Hampshire website.
