The apartments are located in Winchester and Southampton in Hampshire, United Kingdom.
Pets are not allowed. We maintain a pet-free and allergy-free environment for all our guests. While we understand that pets are important members of many families, we want to ensure that everyone can enjoy their stay without any concerns related to allergies or pet interactions.
No, parties are not allowed at our accommodations. We aim to provide a peaceful and comfortable environment for all our guests, and allowing parties can disrupt that atmosphere. We kindly request that our guests respect this policy to ensure that everyone’s stay is enjoyable and relaxing. If you have any questions or need recommendations for nearby venues to host an event, please don’t hesitate to reach out, and we’ll be happy to assist you further.
Yes, we are child-friendly! We welcome families and have created spaces that are ideal for a family getaway. We understand the unique needs of families and strive to provide a comfortable and enjoyable experience for all members, including children. If you have any specific requirements or questions related to your family’s stay, please feel free to reach out, and we’ll be happy to assist you further in ensuring a great family-friendly experience.
Our standard check-in time is at 4:00 PM, and check-out is at 10:00 AM. These times are set to ensure that we have enough time to prepare the accommodations for our incoming guests and to maintain a consistent schedule for all our guests. If you have specific requests or need to arrange for early check-in or late check-out, please contact us, and we’ll do our best to accommodate your needs, depending on availability. We aim to make your stay as convenient as possible.
Yes, we take a security deposit for all bookings, which is managed through Stripe.com. The deposit is held as a pending payment, and this authorisation is renewed every 3 days. This means that at times, it may appear as though there are two payments on your bank account; however, one of these will disappear shortly. The hold on the deposit will be released 7 days after your check-out, provided there are no damages or violations of our house rules during your stay.
Yes, we require proof of ID to verify our lead guests’ identity. This is an important step to ensure the safety and security of all our guests. The ID is submitted securely through Stripe, our trusted payment processing partner. Stripe is compliant with industry-standard security protocols, so you can be confident that your personal information is protected throughout the process.
No, we do not allow smoking in any of our properties. All of our properties are equipped with smoke alarms to ensure safety. If there is evidence of smoking inside, a £150 cleaning fee will be charged to cover the costs of restoring the property to a smoke-free condition. We appreciate your cooperation in helping us maintain a clean and healthy environment for all guests.
